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Your Trust is Our Foundation

We treat your personal data with the same precision and respect we bring to your home. This policy outlines exactly what we collect, why we collect it, and how we protect it.

Contact Data Officer

Information We Process

We only collect what is necessary to provide a seamless cleaning service. No unnecessary data hoarding.

1

Identity & Contact

  • Full name for booking verification
  • Phone number for arrival alerts
  • Email for invoices and policy updates
2

Location & Access

  • Service address for logistics
  • Building access codes (encrypted)
  • Parking or elevator restrictions
3

Payment Details

  • Billing address for compliance
  • Transaction references (we do not store card numbers)
4

Service Preferences

  • Pet presence for product selection
  • Specific focus areas (e.g., "no bleach on marble")
Data usage rationale

Internal audit: Access logs retained for 6 months for security.

Why We Need It: Operational Excellence

We use your data strictly for service execution and improvement. When you book a deep clean in the 11th arrondissement, we need the address to dispatch the team. We use your email to send a photo of the completed job, not marketing spam.

"We analyze service preference trends to ensure the right team is assigned to your specific home type, not to sell your data to third parties."

— Freshspacey Data Operations

Common Privacy Mistakes

How we avoid the pitfalls common in the cleaning industry.

Mistake

Geolocation Tracking

Tracking cleaner GPS while inside your home.

Our Fix

We only verify arrival/departure via address validation. No real-time tracking inside.

Mistake

Indefinite Retention

Keeping booking data "just in case" for years.

Our Fix

Active client data is purged 12 months after last service. Invoices are anonymized after 5 years for tax.

Mistake

Third-Party Sharing

Selling emails to furniture polish brands.

Our Fix

Zero data sales. We use internal tools only (Google Workspace, Stripe) with strict DPAs.

Mistake

Unsecured Keys

Storing door codes in plain text on mobile devices.

Our Fix

All access info is end-to-end encrypted and auto-deleted 24h after service completion.

Operational Trade-offs

Frequency vs. Privacy
Risk: Asking for weekly schedule updates feels intrusive.
Mitigation: You set the schedule once. We only ping you to confirm 48h prior.
Photos vs. Trust
Risk: Taking "before/after" photos feels like surveillance.
Mitigation: Photos are optional. If enabled, faces are blurred, and images are deleted 7 days later.
Access vs. Security
Risk: Digital keys are convenient but hackable.
Mitigation: We prefer physical handovers. Digital codes are issued only for smart locks via secure, one-time tokens.

You Control Your Data

Under GDPR (France/EU), you have the right to access, rectify, or delete your personal data held by freshspacey. We commit to a 30-day response window for all requests.

  • • Access: Request a copy of all data we hold.
  • • Deletion: Remove your profile entirely (barring tax records).
  • • Portability: Export your booking history to another service.

Data Officer Email

For all privacy-related inquiries or requests.

[email protected]

Response time: 72h initial acknowledgment.

freshspacey 35 Rue Robert et Sonia Delaunay
75011 Paris, France
+33 1 43 71 20 25

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Last Updated: . We reserve the right to update this policy.